Geekmobile Pricing: Frequently Asked Questions (FAQ)

General Questions

Q1: How do you charge for your tech support services?

Answer: At Geekmobile, we offer various pricing models to suit different customer needs. Our pricing can be based on hourly rates, fixed packages, or custom solutions tailored to complex issues.

Q2: Is there a minimum charge?

Answer: Yes, there is a one-hour minimum charge for our services, regardless of whether the service took less than an hour to complete. Any additional time is billed in 30-minute increments.

Q3: What forms of payment do you accept?

Answer: We accept all major credit and debit cards and bank transfers.

Q4: Is my payment secure?

Answer: Absolutely. All payments are processed through secure, encrypted channels to ensure your financial information remains confidential.

Q5: Do you offer any discounts?

Answer: Yes, we provide various discounts, including those for students, seniors, and non-profit organizations. We also have seasonal promotions and package deals.

Hourly Rate Questions

Q6: What is the hourly rate for your tech support services?

Answer: Our standard hourly rate for on-site services is $158. However, this can vary based on the complexity of the issue and the expertise required.

Q7: Is travel time included in the hourly rate?

Answer: Travel time is not billed.

Q8: How do you handle billing if the service takes less than an hour?

Answer: As mentioned earlier, there is a one-hour minimum charge. If the service takes less than an hour, you will still be billed for the full hour. But if that happens we will do our best to offer further value by helping you with any other questions or identifying opportunities to make the most of your system(s).

Q9: Can I purchase additional hours in advance?

Answer: Yes, you can pre-purchase hours at a discounted rate. Please contact our sales team for more information.

Enterprise Solutions

Q10: Do you offer pricing solutions for businesses?

Answer: Yes, we have specialized enterprise solutions and pricing packages. Contact our sales team for a tailored quote.

Q11: Is there a long-term contract for enterprise solutions?

Answer: While we do offer month-to-month options, our enterprise solutions often come with a long-term contract for better pricing and dedicated support.

Q12: Do you offer on-site support for businesses?

Answer: Yes, on-site support is available for our enterprise clients.

Q13: Can we get a dedicated support team for our business?

Answer: Absolutely. Our enterprise solutions can include a dedicated team to focus solely on your business's tech support needs.

Additional Costs and Refunds

Q14: Are there any additional costs I should be aware of?

Answer: In general, our pricing does not include any hardware/parts that may need to be supplied. Specific services might require additional software or hardware, which will be an extra charge.

Q15: Do you have a refund policy?

Answer: Yes, we offer a 30-day money-back guarantee if you are not satisfied with our services, subject to certain conditions.

Q16: What if the issue recurs after you’ve fixed it?

Answer: If the same issue recurs within 30 days of the original service, we will fix it at no additional charge unless new events led to breaking the solution provided.

Miscellaneous

Q17: How can I get a quote for my issue?

Answer: Yes, our techs can provide you a written quote on request, you can then convert the quote to a booking at the click of a button if you decide to proceed.

Q18: How quickly can I get an appointment?

Answer: We typically offer same-day or next-day appointments, but this can vary based on technician availability in your location.

Q19: Do you service rural or remote areas?

Answer: We do service rural areas, although there may be an additional charge for travel in some cases.

Q20: Can I choose a specific technician?

Answer: We try to accommodate such requests whenever possible, although we cannot guarantee the availability of a specific technician. Our online booking portal allows you to choose the date, time and technician directly.

This FAQ is designed to address common questions related to our pricing, but if you have a query that isn’t covered here, please don't hesitate to contact us directly for more information.

“Sean was very knowledgeable and I would certainly recommend him to colleagues and clients. Business Systems were taking ages to start up and Sean had the tools to advise what was required.”